Last updated: 23 July 2026
Who We Are
North Byte is an independent tech specialist based in Sunderland, providing computer repairs, custom gaming PC builds and bespoke business websites across the North East of England. For the purposes of data protection law, North Byte is the data controller for the personal information described in this policy.
What Information We Collect
We collect information you give us directly, such as when you fill in a contact or booking form, email us, message us on WhatsApp, or call us. This typically includes your name, phone number, email address, and any details you share about the device, project or service you're enquiring about.
How We Use Your Information
We use your information to respond to your enquiry, provide quotes, carry out the service you've asked for, and keep reasonable records for warranty, invoicing and support purposes. We don't use your information for marketing unless you've separately agreed to that.
Sharing Your Information
We don't sell or rent your personal information to anyone. Contact form submissions on this website are processed by FormSubmit, a third-party form-handling service, which forwards your message to our email inbox. We may also share information with trusted suppliers (for example, when ordering a part on your behalf) only where necessary to carry out the service you've requested.
Cookies & Local Storage
This website does not use tracking or advertising cookies. On the homepage, we use your browser's session storage to remember that you've already seen our intro video, so it doesn't play again during the same browsing session. This information is stored only in your browser, is never sent to us, and is cleared automatically when you close your browser.
How Long We Keep Your Information
We keep enquiry and service records only for as long as reasonably necessary — typically to honour warranty periods, respond to follow-up questions, and meet basic accounting requirements — after which they're deleted.
Your Rights
Under UK data protection law, you have the right to ask what personal information we hold about you, request that it's corrected or deleted, and object to how it's used. To exercise any of these rights, just get in touch using the details below.
Keeping Your Information Secure
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.
Changes To This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this policy or how your information is handled, email us at info@northbyte.uk or call 07539 879832.